Welcome to the website of NewLink Technology Solutions. By using it you agree to be bound by its legal notices (explained below) and all disclaimers and terms and conditions that appear elsewhere on the NewLink Technology Solutions website. The policies of NewLink Technology Solutions establishments may differ substantially from those applicable to your use of the NewLink Technology Solutions website. NewLink Technology Solutions reserves the right to change its legal notices at any time. Each time you use the NewLink Technology Solutions website, you should review the legal notices that apply to use of this site. If you are dissatisfied with the site's content or the legal notices, you agree that your sole and exclusive remedy is to discontinue using the NewLink Technology Solutions website. Tampering with the site, misrepresenting a user's identity, using buying agents, or conducting fraudulent activities on the site is strictly prohibited.

Terms of Service, Support, and Sale

a) General Services: NewLink Technology Solutions will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the internet if your PC was built within the last four years, you have a working cable or DSL high speed internet connection, and your operating system is Windows XP or newer. If you elect to receive remote support, then NewLink Technology Solutions remotely logs on through your high-speed internet connection to view your computer desktop from the NewLink Technology Solutions computers. NewLink Technology Solutions stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow NewLink Technology Solutions to provide the remote support services. By electing to receive remote support, you agree to allow NewLink Technology Solutions to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

(c) Software Demand Services: Software demand services may be offered to you by NewLink Technology Solutions. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, NewLink Technology Solutions will transfer you to a third party who will provide you with information about the software and who will collect your payment information. NewLink Technology Solutions transfers you, at your request, to the third party for your convenience; however, NewLink Technology Solutions does not warrant or make any representation about the services or software provided by the third party. Ask about the third party's privacy policy as it is different from the privacy policy that applies to NewLink Technology Solutions collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from NewLink Technology Solutions service warranty.

(d) Your Responsibility: You understand and agree that prior to contacting or allowing NewLink Technology Solutions to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that NewLink Technology Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS: LIABILITY

(a) LIMITATIONS TO SERVICE: NEWLINK TECHNOLOGY SOLUTIONS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY NEWLINK TECHNOLOGY SOLUTIONS.

(b) FORCE MAJEURE: If NewLink Technology Solutions' ability to render remote and on-site services is impaired by you or circumstances beyond the control of NewLink Technology Solutions, NewLink Technology Solutions may choose not to provide or to discontinue remote and on-site services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that NewLink Technology Solutions total liability for damages related to its remote and on-site services is limited to the total amount you pay for the remote services, and you release NewLink Technology Solutions from liability for any indirect, incidental, special, or consequential damages. NewLink Technology Solutions IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

Order, Return, and Warranty

Order Policy

The order of a computer system or any accessories will be processed as soon as the payment method has been properly verified. General Processing includes thorough testing to ensure customer satisfaction and can take up to 10-30 days. Additional processing time is applied to any system with custom ascetics or hardware. We are not obligated to sell for the advertised price in the event of technical errors or improper use of the newlinkts.com if you have ordered off our website. In the rare event of drastic changes in market value of any hardware, we reserve the right to cancel any order involving such hardware. In which case the customer would be notified of the price changes and be prompted to modify the order or accept the updated price.

Return Policy

NewLink Technology Solutions extends a 30 day return offer on any purchases you've made if you are unsatisfied. All returns must be requested through NewLink Technology Solutions Support (609) 680-2583 or support@newlinkts.com within that 30 day period. To receive a full refund all returns must be sent with its original content in its entirety. NewLink Technology Solutions will associate an RMA number to each approved request. The RMA number assigned to the return must be printed on the outside of the return packaging or it will not be opened and will be returned to sender. Shipping fees are non-refundable. User manuals and any software must be included with packaging. All software must be unopened and unregistered. Otherwise any return may be subject to a restocking fee or rejection. We reserve the right to reject returns on a case by case basis depending on the nature of the return [REFER TO WARRANTY FOR MORE INFO]. Standard returns must be post marked 30 days from our ship date and are subject to a 15% restocking fee. Please read the warranty section below in full.

Limited Warranty

1. Scope of Coverage, New Computers

NewLink Technology Solutions warrants to the original purchaser that your system (NewLink Technology Solutions branded personal computer also referred to in this warranty as "hardware") is free of defects in workmanship and materials for a period of 6 months measured from that date of the delivery. In the case of hardware holding a valid manufacturer's warranty, NewLink Technology Solutions retains that warranty. Should that hardware ever need to be repaired or replaced, NewLink Technology Solutions will use the manufacturer warranty to do so. Hardware that is no longer covered by the manufacturer warranty or hardware that was never covered will still be covered under the terms of this limited warranty.

1.1 Scope of Coverage, Repair Services

NewLink Technology Solutions warrants to the original client that your computer, network, or server that was repaired to be guaranteed fixed for 30 days. Within 30 days, if your system has the same issue, we will provide 2 hours of free labor to fix your issue. Any time used after the 2 hour free labor will be charge at our normal hourly rate. NewLink Technology Solutions retains the right to NOT provide any free labor or a 30 guarantee. The client should understand that technical support rendered by Daniel J. Marakowski, Jr. may void manufacturer warranties for this computer system. Daniel J. Marakowski, Jr. does not assume any liability or warranty in the event that the manufacturer warranties are voided.

2. Things Not Covered Under Warranty

This warranty does not apply to:

i. Damage resulting from actions that are beyond the control of NewLink Technology Solutions. This includes, but is not limited to: fire, flood/water damage, lightning, natural disasters, violent social unrest, animal attacks, etc.

ii. Wear and tear of hardware as well as that of literature and other media.

iii. Damage resulting from misuse, neglect, or modification of hardware.

iv. Data lost in the event of hardware malfunction.

v. Damage incurred during shipment of hardware is not covered under this warranty.

3. Repair and Replacement Policy

If within the period of this warranty, hardware is found to be defective in workmanship or material under the terms of this warranty, NewLink Technology Solutions will repair or replace the defective hardware. Should exact replacement hardware no longer be available, NewLink Technology Solutions will replace the defective hardware with hardware of comparable performance and functionality to the original hardware. Should hardware need to be replace under the terms of this warranty, the defective hardware becomes the property of NewLink Technology Solutions.

The period and terms of this warranty shall not be extended in the event of hardware repair or replacement. If it is determined by NewLink Technology Solutions that the hardware submitted for repair/replacement is related to a cause not covered under the terms of this warranty, NewLink Technology Solutions will notify you of possible steps to fix the problem(s) and will provide an estimated cost to perform any service that may be required.

4. Obtaining Service

Service and support on hardware issues can be resolved by contacting NewLink Technology Solutions directly. Customers can always call NewLink Technology Solutions at (609) 680-2583 or visit newlinkts.com.